The Comeback Story: Recovering a Banned Ad Account with a Clean Environment

When your ad account is restricted, the environment you use to appeal matters more than you think. This is a true story.

A clean and consistent environment is a key factor when appealing.

Context: Account Flagged for 'Unusual Activity'

One of our clients, an affiliate advertiser, suddenly had his main ad account restricted. The reason given was 'detection of unusual activity or unauthorized access.' He believed he had not violated any policies and decided to appeal. However, his first two appeals were automatically rejected.

Where Was the Problem?

Upon analysis, we realized he was logging into the account from various places (home computer, laptop while traveling) with inconsistent IPs and browser fingerprints. To the system, this looked like the account had been stolen and was being accessed by multiple people. Therefore, no matter how reasonable his appeal was, the system remained distrustful and continued to reject it.

The Solution: Using Multilogin to Build Trust

We guided him through the following steps:

• Create a brand new Multilogin profile.
• Use a clean residential proxy with a location matching the address he declared when registering the account.
• For 3 consecutive days, he only logged into the account from this Multilogin profile, performing light activities like checking notifications, viewing reports... to create a consistent access history.
• On the fourth day, he submitted his third appeal, also from that exact profile.

The result was surprising. Just a few hours later, the appeal was approved, and the account was fully restored.

When you appeal, you're not just talking to a support agent; you have to convince an entire automated system. Show the system a clean and trustworthy access environment, and your chances of success will increase dramatically.

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